Apology-disconnect at Work

Eighty-nine percent of managers say that they either often apologize for their mistakes, in contrast to nineteen percent of employees who say their bosses often say they’re sorry. There is an apology-disconnect. 

These results were published last November by Forum Corporation, a global learning and development firm, who surveyed 954 employees around the world.

Why don’t managers apologize more? Fifty-one percent say it is because it would make them look incompetent, and eighteen percent believe it would make them look weak.

(Read more about our take on apologies in this NYT column).

apology gap

Categories: The Apology Project

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